Applications and expressions of interest are invited to fill the role of Complaints Officer of the Northern Presbytery. The voluntary position is a key point of contact for those in the Presbyterian churches in the Northern Presbytery wishing to bring forward a complaint. Often a Presbytery Complaints Officer is the first contact. Their role is to assist the person seeking to lay a complaint as per chapter 15 of the Book of Order in understanding the process. The role does not include assessment or comment about the complaint itself. The person we are seeking will have the aptitude to listen without judgement, to discern the concerns and to inform about the PCANZ Complaints Process.
Knowledge of the roles and responsibilities of the Presbytery and in particular Chapter 15 of the Book of Order would be helpful background. More important is the sensitivity in receiving and addressing the concerns of the complainants.
Although the complaints process is very rarely used, it is incumbent on the Presbytery to have more than one complaints officer.
Confidential enquiries should be addressed in the first instance to Maurice Ellett, Convenor, Conflicts Advisory Workgroup on 021 309 886.